Shannex leadership builds employee trust during a crisis – one video receives almost 4000 views.

President Jason Shannon and the leadership team use iTacit to connect with the front-line during COVID-19.

Leadership visibility is important on any day of the week at Shannex, particularly for President and COO Jason Shannon. When COVID-19 closed the physical doors to non-essential visits, the senior management team went virtual with iTacit.

FRONT-LINE SUPPORT

When sites closed to non-essential workers, Shannex leadership needed another way to maintain visibility and trust with front-line teams.

Leadership visibility is a priority at Shannex, with each member of the senior leadership team typically spending time each week at the site-level with senior managers and front line team members. While sites were closed to visitors and non-essential workers, the leadership team needed an alternative channel to maintain visibility and trust with front-line teams.

Quick Stats

4500 Employees

SENIOR LIVING INDUSTRY leaders

multi-site network

Daily communication

Organization-wide video messages and daily messages keep channels open.

Videos to replace in-person visits by our leadership team are an example of how the Shannex leadership team flexed to maintain transparency and trust. Shannex president Jason Shannon sent organization-wide video messages to keep channels open and let front-line teams know leadership was standing behind them.

Results

Clear, honest and timely communication keeps Shannex’s 4,500-plus team members informed and engaged as they work on the front lines to protect more than 4,300 residents in retirement and long-term care communities across Nova Scotia, New Brunswick and Ontario in response to COVID-19. Shannex credits the use of iTacit’s employee software with its ability to stay connected with its teams during such challenging times.

Percentage of targeted views

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Operational excellence - even during crisis

The human resource, communication, operation and front-line teams at Shannex coordinated a rapid response to protect more than 4,300 residents in retirement living and long term care communities.

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Transparency and trust

iTacit was never intended to replace site-level communication from front-line managers. The platform ensures every single employee is reached with clear, honest and timely communication and a direct line back to a leader with decision-making authority.

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